FAQs

    Our top tips for total marshmallowfication perfection:
  • 1.Images with light backgrounds tend to work best.
  • 2.Photos with one or two people work better than group shots.
  • 3.If you're using images with text, leave a couple of millimetres round the edge.

Frequently asked questions

  1. Where can I upload photos from?

    From Instagram, Facebook and your desktop / camera roll. You can upload 9 images at once.

  2. What size should my images be?

    The images you upload should be between 500-1000px and under 5MB.

  3. What is the Boomf Bomb?

    The Boomf Bomb is a personalised card cube that explodes out of its envelope in a shower of confetti.

  4. I've ordered several cards, how can I tell which one is which?

    When you receive your Boomf Bomb/Boomf Flutter, the recipient name is on the bottom of the address label.

    Please note, our products are posted individually and could arrive at different times.

  5. Does the Bomb come ready to pop? Should I open the envelope?

    The Bomb is ready to pop. There's a outer mailing envelope, which you can open. Inside, there is a white cardboard envelope with multi-colour circles. Don't open that! Give it to the gift recipient.

  6. Can I take the Boomf Bomb on a airplane?

    Yup! It is powered by elastic band, and totally airplane safe.

  7. What is the Boomf Flutter?

    The Boomf Flutter is a personalised card with a flutter hidden inside, when the card is opened the flutter flies out!

  8. Does the Flutter come ready to fly?

    The Boomf Flutter will fly out of the card when opened. To re-use hold the lower wings & rotate the top wings 18 times. An additional elastic band is included to extend the life of your Boomf Flutter!

  9. What is Boomf Chocolate?

    It's a delicious chocolate with your photo on it. It's 10cm x 10cm and weighs 90g. It's made in collaboration with our friends at Montezuma’s, the luxury British chocolatier. Quite frankly it’s the best chocolate we’ve tasted, made all the more memorable by your pictures. It is available in four varieties: milk, dark, milk chocolate with orange and dark chocolate with lime sea salt.

  10. What images look best on Boomf Chocolate?

    Best is to use light and bright images. Avoid blurry, unfocussed ones with lots of black.

  11. What are Mallowpops?

    Think Boomf Mallow on sticks with added 'OMG' factor. They are a great way to surprise your guests or as a gift for a birthday, wedding or christening. Place your order here

  12. What is the Boomf Card?

    It's a personalised gift box. Add a gift inside to complete the present.

  13. I'm having technical issues. What do I do?

    • 1.If you are using your phone, try placing your order on a desktop computer or laptop, as that can sometimes work better.
    • 2.Try logging out and logging in. There are a couple of issues this can fix.
    • 3.Email hello@boomf.com or give us a call. We're here to help.
  14. Can I change my images once I've placed my order?

    Unfortunately, we are unable to amend images once the order has been placed.

  15. I haven't received an email confirming my order. Will I get one?

    You should receive a confirmation email within 5 minutes of placing your order (and also a shipping confirmation once your order gets dispatched). If you haven't received one, it might be worth checking your spam or junk inbox. Alternatively, it could be a typo when creating you account. Get in touch with us and we'll sort that out for you.

  16. I accidentally left the billing address the same as the delivery address. What now?

    Although required for payment processing, we don't store billing information so we can't update it. However, this won't affect the delivery of your Boomf.

  17. Will any information about the price of Boomf be sent with my order?

    With orders sent to the UK and EU, no receipt or information about the price of Boomf is included. International orders, however, do have the price printed on the delivery label which is necessary for customs. If we could change that we would.

  18. How long will it take for my Boomf to be delivered?

      Orders placed before 2pm are produced and shipped that day (excluding weekends and bank holidays). All orders placed after 2pm are shipped the next working day. From there the delivery estimates are as follows:
    • UK - 1 to 3 days. Orders are sent Royal Mail first class. 90% arrive next day.
    • EU - Around 7 working days.
    • USA, AUS & Rest of the World - Around 14 working days.

    For more information, visit shipping info.

  19. Where do you ship to?

    EVERYWHERE!

  20. Do Boomf need to be signed for when they're delivered?

    Nope. Boomf are designed to fit through your mailbox.

  21. How long do Boomf marshmallows stay fresh for?

    In their packaging, 9-box marshmallows are good for 2 months whereas Mallowpops and 2-box marshmallows are in looser packaging so are good for 4-6 weeks. Once opened the marshmallows should be eaten within 3-5 days.

  22. How do I store the marshmallows?

    Keep the marshmallows in a cool dry place away from direct sunlight. Don't need to store in the fridge. If your mallows are being delivered to a hot region (e.g. Hong Kong between May and September), you might want to send it to an address where the PO box is not under direct sunlight.

  23. Are Boomf marshmallows suitable for vegetarians?

    The marshmallows are not currently suitable for vegetarians, but why not try our Boomf chocolate instead!

  24. What ingredients are in Boomf products?

    Products produced in our factory may contain traces of nuts and peanuts.

    Marshmallows
    Glucose-fructose syrup, sugar, water, gelatine, dextrose, maize starch, acidulant: lactic acid, natural vanilla flavouring. colouring may contain all or some of the following: water, humectant E442, E102, E122, E133, acidifier E330, preservative E202.

    Boomf are gluten free. The gelatine is porcine, so they are not suitable for vegetarians. Each Boomf marshmallow contains approx 24 kcal.

    Chocolate Lollipops
    Ingredients: Milk chocolate (cocoa solids 38% min, cocoa butter, whole milk powder, 24% min, sugar, vanilla extract, soya lecithin), cocoa butter, colour E171, colour E122
    May contain traces of: nuts, peanuts, sesame seeds, gluten.
    Hand made at Melt in Holland Park, 6 Clarendon Road, W11 3AA London www.meltchocolates.com

    Boomf Chocolate

    Ingredients

    Milk Chocolate:
    (Sugar, Whole Milk Powder, Cocoa Butter, Cocoa Mass (min 40% cocoa solids), Emulsifier: Soya Lecithin &Vanilla) Icing: Modified starches(E1422,E1412) maitodextrin, glyceroi, sugar, water, thickeners ( E460I,E414,E415) dextrose, food colour (E171) Emulsifiers (E435,E471,E491) Preservative(E202) Citric Acid (E330), Artificial flavor Food colouring Colouring may contain all or some of the following: water, humectant-E442, E102, E122, E133, E110, E151, E120, Acidifier E330, Preservative E202, colours may have adverse effect on activity and attention in children. Store in a cool dry place.

    Milk Chocolate with Orange:
    Milk Chocolate (sugar, whole milk powder (milk solids 21%), cocoa butter, cocoa mass (min 40% cocoa solids), emulsifier: Soya Lecithin, Vanilla, natural flavouring: orange oil. Icing: modified starch (E1422,E1412,maltodextrin), glycerol, sugar, water, thickeners (E4601, E414, E415), dextrose, food colour (E171), emulsifiers (E435, E471, E491), preservatives (E202, E330), artificial flavour. Food colouring (May contain all or some of the following): water, humectant E442, colours (E102, E122, E133, E110, E151, E120), preservatives (E330, E202). Colours may have adverse effect on activity and attention in children. Store in a cool dry place.

    Dark Chocolate:
    Cocoa mass (min 70% cocoa mass), sugar, cocoa butter, vanilla, emulsifier: Soya lecithin. Icing: Modified starch (E1422,E1412,maltodextrin), glycerol, sugar, water, thickeners ( E4601,E414,E415), dextrose, food colour (E171), emulsifiers (E435,E471,E491), preservatives (E202, E330), artificial flavour. Food colouring (May contain all or some of the following): water, humectant E442, colours (E102, E122, E133, E110,E151, E120), preservatives (E330, E202). Colours may have adverse effect on activity and attention in children. Store in a cool dry place.

    Dark with Lime and Sea Salt:
    Dark Chocolate (Cocoa mass (min 70% cocoa solids), sugar, cocoa butter, vanilla, emulsifier: Soya lecithin, sea salt, natural flavouring: Lime oil. Icing: Modified starch (E1422, E1412, maltodextrin), glycerol, sugar, water, thickeners (E4601, E414, E415), dextrose, food colour (E171), emulsifiers (E435, E471, E491), Preservatives (E202, E330), artificial flavour. Food colouring (May contain all or some of the following): water, humectant E442, Colours (E102, E122, E133, E110, E151, E120), Preservatives (E330, E202). Colours may have adverse effect on activity and attention in children. Store in a cool dry place.


    Produced in a factory that handles Peanuts & Sesame Seeds

  25. What flavour is a Boomf marshmallow?

    We offer the choice of classic double vanilla or strawberry.

  26. What currencies do you accept?

    We accept USD, EUR and GBP. You have the option to switch to your preferred currency in the checkout page.

  27. Are Boomf suitable for all ages?

    The Boomf Bomb and Boomf Flutter pop/fly when first opened and can reach heights of 1 metre. We trust our customer’s judgement that the card they create is suitable for the recipient they have selected. If you have any further questions please give us a call or email hello@boomf.com.

  28. I want to place a rather large order. Can you help?

    We love seeing Boomf used for special occasions: weddings, parties or company gifts. Check out the special orders page. Or, email specialorders@boomf.com. We'd be delighted to help!

  29. What is in the addon gifts available with the Boomf card range?

    We have a range of gifts available with all of our cards.

    Babe box (letterbox friendly)
    Kent and Fraser Chocolate Chip Cookies 35g
    Oloves Chilli and Garlic Olives 30g
    Happy Jackson ‘Queen of Awesomeness’ Chocolate Bar 100g
    Fudge Kitchen Classic Chocolate Drinking Fudge 35g
    Broderick’s Rocky Road 50g
    Lily O’Brien’s Petit Indulgence Collection 48g
    5 x English Tea Shop Super Berries Tea Sachets
    2 x Monty Bo Jangles Choccy Scoffy Truffles
    Allergies: Items contain egg/gluten/milk/nuts/soya/sulphites

    I Love Chocolate (letterbox friendly)
    Hiedereggar Marizpan Classic Chocolate 45g
    GNAW Fudge Crunch Bar 110g
    Edinburgh Tea & Coffee Chocolate Coffee 56g
    Willies Cacao Milk of the Gods Rio Caribe Chocolate Bar 50g
    Four Anjels Giant Bourbon
    Broderick’s White Chocolate Peanut and Caramel Bar 50g
    Allergies: Items contain gluten/milk/nuts/peanuts/soya/sulphites

    Sugar Sugar (letterbox friendly)
    Sherbet Fountain; Sherbet Straws x 10; Double Dip
    Giant Love Hearts; Drumstick Lollies x 2; Parma Violets x 5
    Fizzers Refreshers x 5; Candy Whistles x 2; Jazzies Bag
    Candy Necklace; Fizz Wiz Strawberry x 2; Black Jack chews x 6
    Fruit Salad chews x 6
    Allergies: Items contain gluten/milk/soya

    Treat Box (letterbox friendly)
    Montezuma’s Milk Chocolate Butterscotch Bar 30g
    Kent and Fraser Lemon Butter Shortbread 35g
    Hope & Greenwood Sicilian Sherbet Lemons 100g
    GNAW Salted Caramel Chocolate Bar 50g
    Propercorn Sweet and Salty Popcorn 10g
    2 x Monty Bo Jangles Scrumple Nutty Truffles
    Allergies: Items contain egg/gluten/milk/nuts/soya/sulphites

    Say Cheese (letterbox friendly)
    Dormen Baked Nuts and Raisins 50g
    Oloves Lemon and Rosemary Olives 30g
    Nib Nibs Pesto Mini Breadsticks 14g
    Fine Cheese Co. Rosemary Crackers
    Fine Cheese Co. Chive Crackers
    Fine Cheese Co. Olive Oil Crackers
    Wooden Cheeseboard
    Allergies: Items contain gluten/milk/nuts

    Gingerbread Man Baking kit (not letterbox friendly)
    Gingerbread Man Cookie Cutter
    Gingerbread Biscuit Mix
    White Icing Writer
    Multi-coloured Sprinkles
    Chocolate Nibs
    Allergies: Items contain wheat/milk. Not suitable for those with an allergy to nuts, wheat, rye, barley or oats due to manufacturing methods.

    Unicorn Biscuit Baking kit (not letterbox friendly)
    Unicorn Cookie Cutter
    Raspberry Biscuit Mix
    Pink Shimmer Sprinkles
    Silver Star Sprinkles
    Baby Pink Glitter Icing Writer
    Allergies: Items contain wheat. Not suitable for those with an allergy to nuts, wheat, rye, barley or oats due to manufacturing methods.

    Chocolate Dinosaur Biscuit Baking Kit (not letterbox friendly)
    Dinosaur Cookie Cutter
    Chocolate Biscuit Mix
    Multicoloured Sprinkles
    Royal icing eyes
    Blue Icing Writer
    Allergies: Items contain wheat/soya/egg albumen. Not suitable for those with an allergy to nuts, wheat, rye, barley or oats due to manufacturing methods.

    Gingerbread Christmas Tree Baking Kit (not letterbox friendly)
    Christmas tree Cookie Cutter
    Gingerbread Biscuit Mix
    Silver star Sprinkles
    Green glimmer sugar
    Allergies: Items contain wheat. Not suitable for those with an allergy to nuts, wheat, rye, barley or oats due to manufacturing methods.

    Montezuma's Christmas Truffle Box (not letterbox friendly)
    16 truffles including Frosted Cranberry, Orange & Nutmeg, Vanilla Cream, Cherry Brandy.
    Allergies: Items contain soya, milk, butter, cream and wheat. Vegetarian. Contains alcohol. May contain traces of nuts, peanuts and sesame seeds. Natural flavourings. Free from colourings, preservatives and gm.

    Montezuma's Grand Truffle Box (not letterbox friendly)
    16 truffles including Sweet summertime, Colombian cappuccino, Tiger Tiger, American Idol, Eclipse, Secret Squirrel, Milking Maid.
    Allergies: Items contain soya lecithin, whole milk powder, butter, cream, condensed skimmed milk, modified starch, hazelnut praline, hazelnuts and hazelnut nibs.

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