Frequently asked questions
Where's my order?All orders are sent via First Class Post or Airmail First Class - this is not a trackable service. Please always allow 1-3 working days, from despatch, for delivery of all UK orders. Whilst 90% items are delivered next day this is not guaranteed. Multiple items in an order will be dispatched separately so may arrive on different days. Please see shipping page for delivery guidelines for orders for Europe / ROW.
When will my Order be posted?Orders placed before 2pm (UK time) will be dispatched the same day (Monday to Friday.) You will receive an email when your order has been dispatched. To log into your account to see if you order has been dispatched please see in here.
My order hasn't arrived. What do I do?
- - Please log into your account below to see when your order was posted and allow full delivery time.
- - Please check address and re-order if it was incorrect.
- - If it appears your has gone missing in the post please contact us at firstname.lastname@example.org
I haven't received an email confirming my order. Will I get one?
You should receive a confirmation email within 5 minutes of placing your order (and also a shipping confirmation once your order gets dispatched). If you haven't received one, it might be worth checking your spam or junk inbox. Alternatively, it could be a typo when creating you account. Get in touch with us and we'll sort that out for you.
I accidentally left the billing address the same as the delivery address. What now?
Although required for payment processing, we don't store billing information so we can't update it. However, this won't affect the delivery of your Boomf.
Where can I upload photos from?
From Instagram, Facebook and your desktop / camera roll. You can upload 9 images at once.
What size should my images be?
The images you upload should be between 500-1000px and under 5MB.
What is the Boomf Bomb?
The Boomf Bomb is a personalised card cube that explodes out of its envelope in a shower of confetti.
I've ordered several cards, how can I tell which one is which?
When you receive your Boomf Bomb/Boomf Flutter, the recipient name is on the bottom of the address label.
Please note, our products are posted individually and could arrive at different times.
Does the Bomb come ready to pop? Should I open the envelope?
The Bomb is ready to pop. There's a outer mailing envelope, which you can open. Inside, there is a white cardboard envelope with multi-colour circles. Don't open that! Give it to the gift recipient.
Can I take the Boomf Bomb on a airplane?
Yup! It is powered by elastic band, and totally airplane safe.
What is the Boomf Flutter?
The Boomf Flutter is a personalised card with a flutter hidden inside, when the card is opened the flutter flies out!
Does the Flutter come ready to fly?
The Boomf Flutter will fly out of the card when opened. To re-use hold the lower wings & rotate the top wings 18 times. An additional elastic band is included to extend the life of your Boomf Flutter!
What is Boomf Chocolate?
It's a delicious chocolate with your photo on it. It's 10cm x 10cm and weighs 90g. It's made in collaboration with our friends at Montezuma’s, the luxury British chocolatier. Quite frankly it’s the best chocolate we’ve tasted, made all the more memorable by your pictures. It is available in four varieties: milk, dark, milk chocolate with orange and dark chocolate with lime sea salt.
What images look best on Boomf Chocolate?
Best is to use light and bright images. Avoid blurry, unfocussed ones with lots of black.
What are Mallowpops?
Think Boomf Mallow on sticks with added 'OMG' factor. They are a great way to surprise your guests or as a gift for a birthday, wedding or christening. Place your order here
What is the Boomf Card?
It's a personalised gift box. Add a gift inside to complete the present.
I'm having technical issues. What do I do?
- 1.If you are using your phone, try placing your order on a desktop computer or laptop, as that can sometimes work better.
- 2.Try logging out and logging in. There are a couple of issues this can fix.
- 3.Email email@example.com or give us a call. We're here to help.
Can I change my images once I've placed my order?
Unfortunately, we are unable to amend images once the order has been placed.
Will any information about the price of Boomf be sent with my order?
With orders sent to the UK and EU, no receipt or information about the price of Boomf is included. International orders, however, do have the price printed on the delivery label which is necessary for customs. If we could change that we would.
How long will it take for my Boomf to be delivered?
There seems to have been an error.