FAQs

  1. Where's my order?

    All orders are sent via First Class Post or Airmail First Class - this is not a trackable service.

    For delivery of all UK orders, please always allow 1-3 working days from despatch. Whilst 90% items are delivered next day this is not guaranteed.

    Multiple items in an order will be dispatched separately so may arrive on different days.

    Please see our shipping page for delivery guidelines for orders to Europe and Rest of World.

  2. When will my Order be posted?

    Orders placed before 2pm (UK time) will be dispatched the same day (Monday to Friday.)

    You will receive an email when your order has been dispatched. To log into your account and see if your order has been dispatched please check here.

  3. My order hasn't arrived. What do I do?

    • - Please log into your account here to see when your order was posted and allow the full delivery time.
    • - Please check the delivery address that you input is correct.
    • - If your item is still missing please contact us at hello@boomf.com

  4. I haven't received an email confirming my order. Will I get one?

    You will receive a confirmation email within 5 minutes of placing your order, and a second email letting you know that your order has been shipped from our factory.

    If you haven't received one, please check your spam or junk inbox.

    Alternatively, it could be a typo when your account was set up. Get in touch and we'll help!

  5. I accidentally left the billing address the same as the delivery address. What now?

    Although required for payment processing, we don't store billing information so we can't update it. However, this won't affect the delivery of your Boomf.

  6. Where can I upload photos from?

    From Instagram, Facebook and your desktop / camera roll. You can upload 9 images at once.

  7. What size should my images be?

    The images you upload should be between 500-1000px and under 5MB.

  8. What is the Boomf Bomb?

    The Boomf Bomb is a personalised card cube that explodes out of its envelope in a shower of confetti.

  9. I've ordered several cards, how can I tell which one is which?

    When you receive your Boomf Bomb/Boomf Flutter, the recipient name is on the bottom of the address label.

    Please note, our products are posted individually and could arrive at different times.

  10. Does the Bomb come ready to pop? Should I open the envelope?

    The Bomb is ready to pop. There's a outer mailing envelope, which you can open. Inside, there is a white cardboard envelope with multi-colour circles. Don't open that! Give it to the gift recipient.

  11. Can I take the Boomf Bomb on a airplane?

    Yup! It is powered by elastic band, and totally airplane safe.

  12. What is the Boomf Flutter?

    The Boomf Flutter is a personalised card with a flutter hidden inside, when the card is opened the flutter flies out!

  13. Does the Flutter come ready to fly?

    The Boomf Flutter will fly out of the card when opened. To re-use hold the lower wings & rotate the top wings 18 times.

  14. What is Boomf Chocolate?

    It's a delicious chocolate with your photo on it. It's 10cm x 10cm and weighs 90g. It's made in collaboration with our friends at Montezuma’s, the luxury British chocolatier. Quite frankly it’s the best chocolate we’ve tasted, made all the more memorable by your pictures. It is available in two varieties: milk and milk chocolate with orange.

  15. What images look best on Boomf Chocolate?

    Best is to use light and bright images. Avoid blurry, unfocussed ones with lots of black.

  16. What are Mallowpops?

    Think Boomf Mallow on sticks with added 'OMG' factor. They are a great way to surprise your guests or as a gift for a birthday, wedding or christening. Place your order here

  17. What is the Boomf Card?

    It's a personalised gift box. Add a gift inside to complete the present.

  18. I'm having technical issues. What do I do?

    • 1.If you are using your phone, try placing your order on a desktop computer or laptop, as that can sometimes work better.
    • 2.Try logging out and logging in. There are a couple of issues this can fix.
    • 3.Email hello@boomf.com or give us a call. We're here to help!
  19. Can I change my images once I've placed my order?

    Unfortunately, we are unable to amend images once the order has been placed.

  20. Will any information about the price of Boomf be sent with my order?

    With orders sent to the UK and EU, no receipt or information about the price of Boomf is included. International orders, however, do have the price printed on the delivery label which is necessary for customs. If we could change that we would.

  21. How long will it take for my Boomf to be delivered?

    For information on our shipping times please visit shipping info.

  22. Where do you ship to?

    EVERYWHERE!

  23. Do Boomf need to be signed for when they're delivered?

    Nope. Boomf are designed to fit through your mailbox.

  24. How long do Boomf marshmallows stay fresh for?

    In their packaging, 9-box marshmallows are good for 2 months whereas Mallowpops and 2-box marshmallows are in looser packaging so are good for 4-6 weeks. Once opened the marshmallows should be eaten within 3-5 days.

  25. How do I store the marshmallows?

    Keep the marshmallows in a cool dry place away from direct sunlight. Don't need to store in the fridge. If your mallows are being delivered to a hot region (e.g. Hong Kong between May and September), you might want to send it to an address where the PO box is not under direct sunlight.

  26. Are Boomf marshmallows suitable for vegetarians?

    The marshmallows are not currently suitable for vegetarians, but why not try our Boomf chocolate instead!

  27. What ingredients are in Boomf products?

    Products produced in our factory may contain traces of nuts and peanuts.

    Marshmallows
    Glucose-fructose syrup, sugar, water, gelatine, dextrose, maize starch, acidulant: lactic acid, natural vanilla flavouring. colouring may contain all or some of the following: water, humectant E442, E102, E122, E133, acidifier E330, preservative E202.

    Boomf are gluten free. The gelatine is porcine, so they are not suitable for vegetarians. Each Boomf marshmallow contains approx 24 kcal.

    Chocolate Lollipops
    Ingredients: Milk chocolate (cocoa solids 38% min, cocoa butter, whole milk powder, 24% min, sugar, vanilla extract, soya lecithin), cocoa butter, colour E171, colour E122
    May contain traces of: nuts, peanuts, sesame seeds, gluten.
    Hand made at Melt in Holland Park, 6 Clarendon Road, W11 3AA London www.meltchocolates.com

    Boomf Chocolate

    Ingredients

    Milk Chocolate:
    (Sugar, Whole Milk Powder, Cocoa Butter, Cocoa Mass (min 40% cocoa solids), Emulsifier: Soya Lecithin &Vanilla) Icing: Modified starches(E1422,E1412) maitodextrin, glyceroi, sugar, water, thickeners ( E460I,E414,E415) dextrose, food colour (E171) Emulsifiers (E435,E471,E491) Preservative(E202) Citric Acid (E330), Artificial flavor Food colouring Colouring may contain all or some of the following: water, humectant-E442, E102, E122, E133, E110, E151, E120, Acidifier E330, Preservative E202, colours may have adverse effect on activity and attention in children. Store in a cool dry place.

    Milk Chocolate with Orange:
    Milk Chocolate (sugar, whole milk powder (milk solids 21%), cocoa butter, cocoa mass (min 40% cocoa solids), emulsifier: Soya Lecithin, Vanilla, natural flavouring: orange oil. Icing: modified starch (E1422,E1412,maltodextrin), glycerol, sugar, water, thickeners (E4601, E414, E415), dextrose, food colour (E171), emulsifiers (E435, E471, E491), preservatives (E202, E330), artificial flavour. Food colouring (May contain all or some of the following): water, humectant E442, colours (E102, E122, E133, E110, E151, E120), preservatives (E330, E202). Colours may have adverse effect on activity and attention in children. Store in a cool dry place.

    Dark Chocolate:
    Cocoa mass (min 70% cocoa mass), sugar, cocoa butter, vanilla, emulsifier: Soya lecithin. Icing: Modified starch (E1422,E1412,maltodextrin), glycerol, sugar, water, thickeners ( E4601,E414,E415), dextrose, food colour (E171), emulsifiers (E435,E471,E491), preservatives (E202, E330), artificial flavour. Food colouring (May contain all or some of the following): water, humectant E442, colours (E102, E122, E133, E110,E151, E120), preservatives (E330, E202). Colours may have adverse effect on activity and attention in children. Store in a cool dry place.

    Dark with Lime and Sea Salt:
    Dark Chocolate (Cocoa mass (min 70% cocoa solids), sugar, cocoa butter, vanilla, emulsifier: Soya lecithin, sea salt, natural flavouring: Lime oil. Icing: Modified starch (E1422, E1412, maltodextrin), glycerol, sugar, water, thickeners (E4601, E414, E415), dextrose, food colour (E171), emulsifiers (E435, E471, E491), Preservatives (E202, E330), artificial flavour. Food colouring (May contain all or some of the following): water, humectant E442, Colours (E102, E122, E133, E110, E151, E120), Preservatives (E330, E202). Colours may have adverse effect on activity and attention in children. Store in a cool dry place.


    Produced in a factory that handles Peanuts & Sesame Seeds

  28. What flavour is a Boomf marshmallow?

    We offer the choice of classic double vanilla or strawberry.

  29. What currencies do you accept?

    We accept USD, EUR and GBP. You have the option to switch to your preferred currency in the checkout page.

  30. Are Boomf suitable for all ages?

    The Boomf Bomb and Boomf Flutter pop/fly when first opened and can reach heights of 1 metre. We trust our customer’s judgement that the card they create is suitable for the recipient they have selected. If you have any further questions please give us a call or email hello@boomf.com.

  31. I want to place a rather large order. Can you help?

    We love seeing Boomf used for special occasions: weddings, parties or company gifts. Check out the special orders page. Or, email specialorders@boomf.com. We'd be delighted to help!

  32. What is in the addon gifts available with the Boomf card range?

    We have a range of gifts available with all of our cards.

    Babe Box

    [Av. Dimensions (with card): 245mm x 235mm x 35mm]

    Kent and Fraser Chocolate Chip Cookies 35g
    Oloves Chilli and Garlic Olives 30g
    Happy Jackson ‘Queen of Awesomeness’ Chocolate Bar 100g
    Fudge Kitchen Classic Chocolate Drinking Fudge 35g
    Broderick’s Rocky Road 50g
    Lily O’Brien’s Petit Indulgence Collection 48g
    5 x English Tea Shop Super Berries Tea Sachets
    2 x Monty Bo Jangles Choccy Scoffy Truffles
    Allergies: Items contain egg/gluten/milk/nuts/soya/sulphites

    Sugar Sugar

    [Av. Dimensions (with card): 245mm x 235mm x 35mm]

    Sherbet Fountain; Sherbet Straws x 10; Double Dip
    Giant Love Hearts; Drumstick Lollies x 2; Parma Violets x 5
    Fizzers Refreshers x 5; Candy Whistles x 2; Jazzies Bag
    Candy Necklace; Fizz Wiz Strawberry x 2; Black Jack chews x 6
    Fruit Salad chews x 6
    Allergies: Items contain gluten/milk/soya

    Mini Love Chocolate and Snack Box

    [Av. Dimensions (with card): 238mm x 165mm x 33mm]

    Doisy & Dam Organic Goji & Orange Dark Chocolate Bar (25g)
    Beond Organic Acai Berry Fruit & Nut Bar (35g)
    Biona Pomegranate Hearts Jelly Sweets (75g)
    Vivani Strawberry Wafer Crunch (35g)
    Rhythm 108 Gluten Free Sweet N Salty Almond Chocolate Bar (33g)
    Allergies: Contains nuts, gluten, egg, milk and soya. May contain traces of dairy.

    Salted Caramel Treat Box

    [Av. Dimensions (with card): 238mm x 165mm x 33mm]

    Vivani Nougat Crisp Bar (35g)
    Loving Earth Salted Caramel Chocolate (30g)
    3 x Booja Booja Almond & Salted Caramel Truffles (25g)
    Peakz Salted Caramel Chocolate Squares (32g)
    Allergies: Contains nuts, soy, wheat and barley. May contain traces of dairy, eggs, gluten, peanuts & oats.

    Make Your Own Face Mask Kit

    [Av. Dimensions (with card): 270mm x 161mm x 92mm]

    Bentonite Clay 70g
    Ground Oatmeal 20g
    Rose Water 125ml
    Empty pot
    Wooden Spoon
    Label
    Full Instructions

    Make Your Own Lip Balm Kit - Strawberry Flavour

    [Av. Dimensions (with card): 270mm x 161mm x 92mm]

    Beeswax 7.5g
    Cocoa Butter 5g
    Shea Butter 12.5g
    Almond & Calendula Oil 15ml
    5 Empty Tins
    5 Blank Labels
    Full Instructions

    Prosecco Chocolate Truffle Gift Box

    [Av. Dimensions (with card): 270mm x 161mm x 45mm]

    Contains 8 Artisan milk chocolate truffles with premium prosecco; net weight 110g
    Contains alcohol (Prosecco Grappa 3%, superfine alcohol 0.2%)
    Allergies: Contains Milk, Soya. May Contain Traces of Nuts. Made in a facility that handles tree nuts, peanuts, milk, gluten, sesame seeds and soya

    Gin & Tonic Truffle Gift Box

    [Av. Dimensions (with card): 270mm x 161mm x 45mm]

    Contains 8 artisan white chocolate truffles with London Gin, popping candy and a dash of lemon and cinnamon; net weight 110g
    Contains alcohol (Gin 2%)
    Allergies: Contains Milk, Soya. May Contain Traces of Nuts. Made in a facility that handles tree nuts, peanuts, milk, gluten, sesame seeds and soya

    Cocktail Chocolate Truffle Gift Box

    [Av. Dimensions (with card): 270mm x 161mm x 45mm]

    Contains 8 artisan dark, milk and white chocolate truffles, with flavours of G&T, Mojito, Espresso Martini, and Cosmopolitan; net weight 110g
    Contains alcohol (Gin 6%, White Rum 5.2%, Vodka 3.6%)
    Allergies: Contains Milk, Soya, Gluten. May Contain Traces of Nuts. Made in a facility that handles tree nuts, peanuts, milk, gluten, sesame seeds and soya

    Make Believe Craft Kit

    [Av. Dimensions (with card): 161mm x 240mm x 256mm]

    The box includes 4 A6 cards, components, 2 glitter glues & glue dots, enough to make:

    1 x Magic Wand
    1 x Unicorn Wand
    1 x Princess Crown
    1 x Carnival Mask
    * Just add felt tip pens!

    Superhero Masks Craft Kit

    [Av. Dimensions (with card): 161mm x 240mm x 256mm]

    The box includes 1 A6 card, components, 2 glitter glues & glue dots, enough to make 5 masks
    * Just add felt tip pens!

    Fresh Faced Gift Box

    [Av. Dimensions (with card): 237mm x 313mm x 133mm]

    1 x Rose Water Toner for normal skin (100ml)
    1 x Red Clay Face Mask (45g)
    1 x Almond & Avocado Face Cream (100ml)

    'More Gin Please' Cross Stitch Kit

    [Av. Dimensions (with card): 228mm x 161mm x 350mm]

    Aida fabric
    DMC embroidery threads
    1 x wooden 4” hoop
    Needle
    Felt
    Just add scissors!

    'Make Today Amazing' Cross Stitch Kit

    [Av. Dimensions (with card): 228mm x 161mm x 350mm]

    Aida fabric
    DMC embroidery threads
    1 x wooden 4” hoop
    Needle
    Felt
    Just add scissors!

    Love Cocoa 6 Bars of chocolate

    [Av. Dimensions (with card): 235mm x 172mm x 35mm]

    1 x Dominican Republic 37% Organic Milk Chocolate (80g)
    1 x Earl Grey 37% Organic Milk Chocolate (80g)
    1 x Honeycomb & Honey 37% Milk Chocolate (80g)
    1 x Gin & Tonic 70% Organic Dark Chocolate (80g)
    1 x Maldon Sea Salt 70% Organic Dark Chocolate (80g )
    1 x Mint 70% Organic Dark Chocolate (80g) (before 14.02.2017 1 x Avocado 70% Organic Dark Chocolate (80g))
    Contains milk

    New Mum Gift Box

    [Av. Dimensions (with card): 235mm x 175mm x 70mm]

    Milestone stickers
    A6 Journal
    Pencil
    Silver Plated Heart Charm Necklace (10mm on a 16" trace chain). Nickel-free
    60ml Handmade Soy Blend Candle (Linen scented)

    Cocktail Lip Balms Gift Set (Letterbox-friendly)

    [Box size: 8.7 x 8.7 x 1.4cm]

    Pina Colada 10ml
    Mojito 10ml
    Espresso Martini 10ml
    Gin & Tonic 10ml
    Handmade using natural ingredients

    Afternoon Tea Lip Balms Gift Set (Letterbox-friendly)

    [Box size: 8.7 x 8.7 x 1.4cm]

    Earl Grey 10ml
    Prosecco & Peach 10ml
    Strawberries & Cream 10ml
    Victoria Sponge 10ml
    Handmade using natural ingredients

    Afternoon Tea

    [Av. Dimensions (with card): 245mm x 235mm x 35mm]

    Hope & Greenwood Afternoon Tea Sweets 100g
    Broderick's Tiffin Bar 65g
    GNAW Orange Zest Dark Chocolate Bar 50g
    Ardens Mug Hugger Shortbread Biscuit
    5 Ringtons Earl Grey Tea Sachets
    5 Ringtons Organic Peppermint Tea Sachets
    Allergies: Items contain gluten/milk/nuts/peanuts/soya/sulphites

    I Love Chocolate

    [Av. Dimensions (with card): 245mm x 235mm x 35mm]

    Hiedereggar Marizpan Classic Chocolate 45g
    GNAW Fudge Crunch Bar 110g
    Edinburgh Tea & Coffee Chocolate Coffee 56g
    Willies Cacao Milk of the Gods Rio Caribe Chocolate Bar 50g
    Four Anjels Giant Bourbon (replaced with 2 mallow set in January 2018)
    Broderick’s White Chocolate Peanut and Caramel Bar 50g
    Allergies: Items contain gluten/milk/nuts/peanuts/soya/sulphites

    Superfood Chocolate Snack Box

    [Av. Dimensions (with card): 238mm x 165mm x 33mm]

    The Raw Chocolate Company Organic Vanoffe Raw Chocolate Bar (44g)
    Ombar Acai & Blueberry Organic Raw Chocolate Bar (35g)
    Doisy & Dam Organic Goji & Orange Dark Chocolate Bar (25g)
    IQ Superfood Chocolate Organic Lovely Lime Choc (35g)
    Creative Nature Raw Cacao Flapjack (38g)
    Pulsin Maca Bliss Raw Choc Brownie (50g)
    May contain traces of gluten, egg, nuts, milk and soya

    Love Vegan Snack Box

    [Av. Dimensions (with card): 238mm x 165mm x 33mm]

    Nakd Strawberry Nibbles (40g), Beond Acai Berry Bar (35g)
    Conscious Chocolate Love Potion No.9 (50g)
    Biona Pomegranate Hearts Jelly Sweets (75g)
    2 x Clipper Love Me Truly Chia Infusion Tea envelopes
    Allergies: May contain traces of egg, nuts, milk and soya. Gluten free.
    Made in a factory that handles other nuts & peanuts. May contain traces of date pits.

    Treat Box

    [Av. Dimensions (with card): 245mm x 235mm x 35mm]

    Montezuma’s Milk Chocolate Butterscotch Bar 30g
    Kent and Fraser Lemon Butter Shortbread 35g
    Hope & Greenwood Sicilian Sherbet Lemons 100g
    GNAW Salted Caramel Chocolate Bar 50g
    Propercorn Sweet and Salty Popcorn 10g
    2 x Monty Bo Jangles Scrumple Nutty Truffles
    Allergies: Items contain egg/gluten/milk/nuts/soya/sulphites

    Say Cheese

    [Av. Dimensions (with card): 245mm x 235mm x 35mm]

    Dormen Baked Nuts and Raisins 50g
    Oloves Lemon and Rosemary Olives 30g
    Nib Nibs Pesto Mini Breadsticks 14g
    Fine Cheese Co. Rosemary Crackers
    Fine Cheese Co. Chive Crackers
    Fine Cheese Co. Olive Oil Crackers
    Wooden Cheeseboard
    Allergies: Items contain gluten/milk/nuts

    Montezuma's Grand Truffle Box

    16 truffles including Sweet summertime, Colombian cappuccino, Tiger Tiger, American Idol, Eclipse, Secret Squirrel, Milking Maid.
    Allergies: Items contain soya lecithin, whole milk powder, butter, cream, condensed skimmed milk, modified starch, hazelnut praline, hazelnuts and hazelnut nibs.

    If you have any further questions about our gift range please get in contact with our friendly customer service team!

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