Please note that we cannot accept returns for personalised products, such as greeting cards, including any of the Boomf greeting cards (Boomf Bomb, Boomf Cannon, Ta-dah, Wild, or Flutter Cards), or Personalised Marshmallows. Sales of personalised products are considered final, and no refunds are offered for returns of such items.

We do accept returns for non-personalised items, such as gifts and gift boxes, as long as they are returned to us within 14 days of delivery. Please be aware that, due to the nature of our business, we do not provide a prepaid return label. Therefore, if you wish to return a non-personalised item, the customer is responsible for covering the shipping fees. Upon receipt, returns are inspected to ensure they are in complete, new, unused, and resaleable condition, with all original tags and labels attached. A refund will be issued once the return is processed, with the latter normally taking 1 working day after the receipt of the return."